The liveness check helps us confirm that a real person is taking the test (and not a photo or video).
If it’s not working for you, don’t worry, this usually happens due to blink speed, lighting, or visibility, and it’s easy to fix.
What the system is checking
We’re looking for a natural, slow eye blink that the camera can clearly detect.
Blinking too fast or too forcefully can sometimes be missed by the system.
How to pass the liveness check
Follow these steps carefully before trying again:
1. Blink slowly and naturally
Look directly at the camera
Close your eyes slowly (about 1 second)
Open them again slowly
Avoid rapid or repeated blinking
Tip: One calm, slow blink works better than many fast blinks.
2. Check your lighting
Make sure light is in front of your face, not behind you
Avoid sitting with a bright window or lamp behind you
Your eyes and face should be clearly visible on screen
3. Reduce glare and obstructions
If you’re wearing glasses, try removing them to avoid glare
Make sure nothing covers your eyes (hair, cap, shadows)
4. Stay still and relaxed
Keep your head steady
Don’t rush the action
There’s no time pressure take a moment and blink calmly
Still not working?
If the check fails after multiple attempts:
Refresh the page and try again
Recheck lighting and camera clarity
Follow the steps above slowly
If the issue continues, please contact our support team