Overview
WeCP has an automated billing safeguard to ensure account access is tied to timely payments. If your organization has an outstanding invoice for more than 7 days, your account will be automatically deactivated until dues are cleared.
When Does Deactivation Happen?
Your account will be deactivated if:
An invoice is unpaid for 7 or more days
The invoice remains pending despite reminder emails
No confirmation of payment is recorded in our billing system
This applies to all organizations, regardless of plan or usage.
What Happens After Deactivation?
Access to the WeCP platform is restricted
All ongoing tests, interviews, and reports are paused
Your data is securely stored and preserved during the deactivation period
How to Reactivate Your Account
Reactivation is fully automated and tied to your invoice status.
Locate your invoice email or contact your finance team
Use the payment link provided to complete the payment
Once payment is processed, your account is automatically reactivated
Need Help Finding Your Invoice?
If you didn’t receive or can’t locate your invoice:
Include your Organization Name and, if available, the Invoice Number