All Collections
Candidates
During the Test
My camera suddenly stopped working. What do I do now?
My camera suddenly stopped working. What do I do now?
Priyanka Khandagale avatar
Written by Priyanka Khandagale
Updated over a week ago

LEARNING OUTCOME

Candidates will learn to troubleshoot their camera-related issues.

If your camera suddenly stopped working in the middle of the Test

  1. Hard reload your page by clicking Ctrl+Shift+R/ Cmd+Shift+R on your keyboard. You will see this Proctor Violation message, but you can ignore this just once.
    ​
    ​

    Screenshot__243_.png
  2. Make sure your internet connection is stable. If not, you can restart your wifi. While you do so, the following message will be displayed.
    ​
    ​

    Screenshot_2021-07-30_at_6.02.48_PM.png
  3. If the problem still persists, you can reach out to your recruiter highlighting your issue and request a re-test.

Note: While you restart your wifi, your test progress will be saved by WeCP. However, the timer will not stop. Learn More

Did this answer your question?